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Net Promoter Score

Each year we ask our clients to complete a short survey to help us measure how well we are meeting their expectations, and determine if there is anything we could be doing better. To see how well we compare to other companies, Iridium uses the Net Promoter system. Net Promoter was first implemented in 2007 as a way to predict future growth of a company. Net Promoter has evolved since then, and in 2015 alone, over 480,000 responses were provided on 247 different brands in 45 countries.

Our 2015 survey continues to demonstrate that our clients are raving fans. Our customer satisfaction levels are rated higher than some of the highest rated companies in the world, according to NPS, such as Apple, Costco and Google.

Let us turn you into a raving fan too. For more information, please contact us today.

Iridium earned our business through their fresh, consultative approach to helping us manage the risks faced by our business every day. Iridium was able to identify gaps in our insurance and risk management program and bring innovative, thoughtful solutions to the table while being cost conscious through the process. Iridium is indispensable to any oil and gas producer as their availability and expertise in risk management and insurance has us deem them as a partner versus a service provider.

—Craig W. Albert CGA
Controller,
Zargon Oil & Gas Ltd.

We had previously dealt with larger brokers exclusively, but in the past few years we were unhappy with the level of service we were receiving. Iridium routinely takes the time to meet with us to carefully review and address our evolving exposures. Iridium’s employees are very experienced and are well versed at explaining coverage nuances at an operational, executive and board level, which gives us confidence that we have appropriate insurance protection. Their knowledge of the marketplace is impressive, ensuring that we receive the most competitive terms available. With Iridium we believe that we receive excellent value and great service.

—Max Lof, MBA, CFA
Chief Financial Officer,
Surge Energy Inc.

We engaged Iridium as Crescent Point’s risk management and insurance partner because they encouraged us to take a big-picture view on risk. Their collaborative and analytical approach enabled us to gain a better handle of our exposures and allowed us to put rigour around our many risk-improvement initiatives. Iridium impresses our team with their ability to develop intelligent risk solutions and they have more than delivered on their promise to be our strongest claims advocate. Without question, I would recommend Iridium as a risk management partner to anyone.

—Steve Downing
Manager. Risk and Treasury,
Crescent Point Energy Corp.

Since partnering with Iridium Risk Services, we have benefited greatly from their knowledge and enthusiasm to build an insurance program that addresses the unique exposures in our industry. The team at Iridium has been incredibly responsive and meticulous in providing advice and reviewing contracts. The attention to detail they have shown through the risk workshop process and on an ongoing basis is exactly what has made them stand out as a risk management partner to Fresnel (Vitruvi). As our company expands, we know we can rely on Iridium to provide continuous support and help our company achieve its goals.

—Allan Schaefer, Director of Finance, Vitruvi Software

Iridium conducted an in-depth review and analysis of our company’s operations and risk management processes. It was an incredible value-add to our business and gave us insights as to how we could make our insurance program more effective, in addition to enhancing our overall risk management process. The team at Iridium was knowledgeable, detail oriented, and timely in responding to all our requests and requirements. There is no doubt in my mind that Iridium’s expertise enabled us to achieve favorable terms on our renewal while also helping to simplify and clarify some of the coverages. Their ability to explain complex coverage considerations and policy wordings provided us with a strong confidence level with their recommendations. Overall, we are very satisfied with Iridium’s service, which we feel is tailored to our business and we are confident our risk management needs are being addressed by the team.

—Shaun Gawryliuk, Chief Financial Officer, Terracon Geotechnique Ltd.

We engaged Iridium at the same time that we were completing a large asset acquisition and a corporate merger. In order to identify our exposures, the team at Iridium invested the time required to understand our existing business and the new acquisitions. In addition, they worked closely with our staff to compile the data requested by our insurance providers. Overall, I am extremely pleased with the exceptional level of service provided by Iridium and value them as a trusted business partner.

—Brent R, Bracken, CA
Sr. Vice President, Finance & CFO,
Caltex Resources Inc.

The Iridium approach to insurance and risk management is very inclusive, encouraging representation from across the business to fully understand the business risks and requirements. The Iridium team brings extensive oil and gas experience, together with useful benchmarking, market research and relationships with insurers that results in intelligent and cost effective risk solutions. Iridium are an important part of our business and we share similar corporate values as Calgary based, owner managed teams with significant pride of ownership and determination to succeed.

—David French
CFO and VP Finance,
Burgess Creek Exploration Inc.

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