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Claims Advocacy

A different approach.

The true measure of a successful insurance program is its responsiveness to losses. Considering the fundamental importance of claims management services to a client, many brokers have not traditionally focussed their resources and talents on the pursuit of claims recoveries, instead, passing off the responsibility to a claims department or third party provider who act as a clearing house for information.

Iridium offers a fundamental difference to its peers, by choosing to embed claims advocacy within the account team. Claims advocacy is a core competency of every account team at Iridium and accountability for prompt claims resolution remains at all times with the Account Lead on each account. Having claims handled by the dedicated account team that has the greatest understanding of clients’ operations, policy terms and conditions and coverage intent, has proven to be a winning formula for our clients.

Iridium conducted an in-depth review and analysis of our company’s operations and risk management processes. It was an incredible value-add to our business and gave us insights as to how we could make our insurance program more effective, in addition to enhancing our overall risk management process. The team at Iridium was knowledgeable, detail oriented, and timely in responding to all our requests and requirements. There is no doubt in my mind that Iridium’s expertise enabled us to achieve favorable terms on our renewal while also helping to simplify and clarify some of the coverages. Their ability to explain complex coverage considerations and policy wordings provided us with a strong confidence level with their recommendations. Overall, we are very satisfied with Iridium’s service, which we feel is tailored to our business and we are confident our risk management needs are being addressed by the team.

—Shaun Gawryliuk, Chief Financial Officer, Terracon Geotechnique Ltd.

Manufacturing and installing infrastructure in the crypto industry has led to some interesting challenges. With Iridium Risk Services by our side, The Crypto Can Man has mitigated risks for our core business, and further, Iridium has helped the company navigate the growth of new ventures. The expertise and International industry awareness of the Iridium team has enabled The Crypto Can Man to expand internationally while identifying and controlling risk with an informed methodology. Iridium’s expertise and wide market view of the crypto industry is second to none.

Working in lockstep with Iridium provides the comfort and assurance necessary to enable sustainable growth in the crypto industry.

—David Billay, Chief Executive Officer, The Crypto Can Man Ltd.

Pure is a company that has grown significantly both in size and complexity over the last 10 years and required a new perspective on its overall risk management approach. Through a detailed and in-depth review of our Company and our business, Iridium was quickly able to immediately add value to Pure by helping us develop and implement a comprehensive insurance program that ensured appropriate coverage on a cost effective basis. Our senior management has been very impressed with both the professionalism and responsiveness of the Iridium team as we have made the transition from our previous provider. We look forward to a strong and long term business partnership between Pure and Iridium as our business continues to grow.

—Geoffrey D. Krause, CA, CPA
Vice President and CFO,
Pure Technologies

We had previously dealt with larger brokers exclusively, but in the past few years we were unhappy with the level of service we were receiving. Iridium routinely takes the time to meet with us to carefully review and address our evolving exposures. Iridium’s employees are very experienced and are well versed at explaining coverage nuances at an operational, executive and board level, which gives us confidence that we have appropriate insurance protection. Their knowledge of the marketplace is impressive, ensuring that we receive the most competitive terms available. With Iridium we believe that we receive excellent value and great service.

—Max Lof, MBA, CFA
Chief Financial Officer,
Surge Energy Inc.

From day one the team at Iridium has shown a commitment to researching and implementing the best possible solution for Pacesetter’s insurance needs which has met both our unique corporate and operational objectives. Iridium has demonstrated their knowledge of the different products and carriers and has demonstrated their commitment to privacy, confidentiality and discretion concerning the corporate information discussed in transacting with Pacesetter. Further, the Iridium team is committed to providing efficient, accurate support and service on all matters concerning our insurance and risk items as they come up.

—Chad Robinson
Chief Financial Officer,
Pacesetter Directional Drilling Ltd.

We were impressed with the depth of research and analysis Iridium preformed in determining our operational exposures and regulatory insurance requirements. Iridium developed and executed an intelligent marketing strategy which resulted in a competitively priced insurance program that reflected our exposure needs. We now consider them to be our partner in risk management.

—Bruce Sherley
P.Eng, President,
Dundee Oil and Gas Ltd.

The Iridium approach to insurance and risk management is very inclusive, encouraging representation from across the business to fully understand the business risks and requirements. The Iridium team brings extensive oil and gas experience, together with useful benchmarking, market research and relationships with insurers that results in intelligent and cost effective risk solutions. Iridium are an important part of our business and we share similar corporate values as Calgary based, owner managed teams with significant pride of ownership and determination to succeed.

—David French
CFO and VP Finance,
Burgess Creek Exploration Inc.

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