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Claims Advocacy

A different approach.

The true measure of a successful insurance program is its responsiveness to losses. Considering the fundamental importance of claims management services to a client, many brokers have not traditionally focussed their resources and talents on the pursuit of claims recoveries, instead, passing off the responsibility to a claims department or third party provider who act as a clearing house for information.

Iridium offers a fundamental difference to its peers, by choosing to embed claims advocacy within the account team. Claims advocacy is a core competency of every account team at Iridium and accountability for prompt claims resolution remains at all times with the Account Lead on each account. Having claims handled by the dedicated account team that has the greatest understanding of clients’ operations, policy terms and conditions and coverage intent, has proven to be a winning formula for our clients.

We engaged Iridium as Crescent Point’s risk management and insurance partner because they encouraged us to take a big-picture view on risk. Their collaborative and analytical approach enabled us to gain a better handle of our exposures and allowed us to put rigour around our many risk-improvement initiatives. Iridium impresses our team with their ability to develop intelligent risk solutions and they have more than delivered on their promise to be our strongest claims advocate. Without question, I would recommend Iridium as a risk management partner to anyone.

—Steve Downing
Manager. Risk and Treasury,
Crescent Point Energy Corp.

Iridium earned our business through their fresh, consultative approach to helping us manage the risks faced by our business every day. Iridium was able to identify gaps in our insurance and risk management program and bring innovative, thoughtful solutions to the table while being cost conscious through the process. Iridium is indispensable to any oil and gas producer as their availability and expertise in risk management and insurance has us deem them as a partner versus a service provider.

—Craig W. Albert CGA
Controller,
Zargon Oil & Gas Ltd.

I have to say that I am one happy customer. Iridium and NMB have delivered significant value to WesternZagros with the insurance policies that we have had in the past and the support with the claim, and now with a very competitive quote for insurance going forward. I pass on the gratitude of our entire executive team for this support, as I have to say that without your assistance I do not believe we would have achieved the success we have had recently at Sarqala.

—Greg Stevenson
Chief Financial Officer,
WesternZagros Resources Ltd.

Since partnering with Iridium Risk Services, we have benefited greatly from their knowledge and enthusiasm to build an insurance program that addresses the unique exposures in our industry. The team at Iridium has been incredibly responsive and meticulous in providing advice and reviewing contracts. The attention to detail they have shown through the risk workshop process and on an ongoing basis is exactly what has made them stand out as a risk management partner to Fresnel (Vitruvi). As our company expands, we know we can rely on Iridium to provide continuous support and help our company achieve its goals.

—Allan Schaefer, Director of Finance, Vitruvi Software

The team at Iridium is professional, approachable and knowledgeable. Prior to the sale of our business, insurance was managed by an internal risk management corporate group. Iridium was engaged to establish insurance coverage within a short period of time for the standalone business. Iridium was intimately involved in proposing solutions to mitigate risk and brought significant cost savings to our business. Iridium is a true risk partner for our business; providing education and training, expert contract review and risk assessments, along with a strong understanding of our company’s exposures and insurance coverage.

—Wes Morningstar
Chief Executive Officer and Director,
Canlin Energy Corporation.

When TransCanada Turbines aligned our business with Iridium, you were dealing with a group of TCT people with very limited exposure to the Risk/Insurance industry. Your ability to articulate insurance matters and jargon into clear terms enabled us to feel comfortable with all of our insurance and contractual decisions. Your team’s willingness to support our business for everything from education and transformational activities to our frequent questions regarding our transactional business dealing has been over the top. We will tell you that TransCanada Turbines would not hesitate to recommend Iridium to anyone. Your team service is excellent, your approach is transparent and your willingness to help is tireless. We look forward to a long and symbiotic relationship with the entire Iridium Team. Well done!

—Tim Wilcox
Vice President,
TransCanada Turbines

We can always count on Iridium to be available at a moment’s notice. Whether it be to discuss a random insurance related topic, review a contract, or request documentation for board level meetings, they always deliver regardless of timing. Iridium has been great at bringing forward ideas, issues and solutions that have helped Perpetual build a better insurance program. They also introduced us to a new marketing strategy of building direct relationships with the underwriting community. Not only did it pay dividends at the time Iridium first became our broker, but it has continued to do so in subsequent renewals. Their professionalism, ability to speak on a technical level and refreshing style are all big reasons why our firms continue to do business.

—Jeffrey R. Green
Vice President,
Perpetual Energy Inc.

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