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Net Promoter Score

Each year we ask our clients to complete a short survey to help us measure how well we are meeting their expectations, and determine if there is anything we could be doing better. To see how well we compare to other companies, Iridium uses the Net Promoter system. Net Promoter was first implemented in 2007 as a way to predict future growth of a company. Net Promoter has evolved since then, and in 2015 alone, over 480,000 responses were provided on 247 different brands in 45 countries.

Our 2015 survey continues to demonstrate that our clients are raving fans. Our customer satisfaction levels are rated higher than some of the highest rated companies in the world, according to NPS, such as Apple, Costco and Google.

Let us turn you into a raving fan too. For more information, please contact us today.

The Iridium team is very enthusiastic, knowledgeable and professional, and consistently provides timely and relevant advice regarding insurance and risk management issues that are of importance to Propak. Iridium generated underwriter interest in our account through a strategic marketing exercise that resulted in policy coverage improvements alongside a reduction in premium. Iridium analyzed our insurance program and policies, identifying gaps in coverage and wording improvements and proposing and placing new policies, ultimately optimizing our insurance program. Propak is pleased to be working with such a talented and committed team at Iridium. I wish we had made the change years ago!

—Barry C. Taylor, CA
VP Finance and Administration,
Propak Systems Ltd.

Iridium took the time to meet with our rail logistics and tidewater terminal operating teams to learn about Sultran’s overall business activities and related risks. The Iridium team’s analysis of our risks was very comprehensive and resulted in the design and placement of an insurance program that vastly improved coverage of our identified risks. Their prompt service, knowledge of managing risks and attention to detail has been impressive and extremely helpful. Not only has Iridium talked the talk, they’ve walked the walk.

—Warren Barker
Director of Finance and Administration & Corporate Secretary,
Sultran Ltd.

From day one the team at Iridium has shown a commitment to researching and implementing the best possible solution for Pacesetter’s insurance needs which has met both our unique corporate and operational objectives. Iridium has demonstrated their knowledge of the different products and carriers and has demonstrated their commitment to privacy, confidentiality and discretion concerning the corporate information discussed in transacting with Pacesetter. Further, the Iridium team is committed to providing efficient, accurate support and service on all matters concerning our insurance and risk items as they come up.

—Chad Robinson
Chief Financial Officer,
Pacesetter Directional Drilling Ltd.

Iridium provides us with the guidance we need to ensure we have the proper coverage for our business. Iridium goes beyond the traditional broker role enabling us to explore different and new avenues that helped identify and address our various risk exposures.

—Marcia Elaschuk, CMA
Controller,
Divestco Inc.

Since partnering with Iridium Risk Services, we have benefited greatly from their knowledge and enthusiasm to build an insurance program that addresses the unique exposures in our industry. The team at Iridium has been incredibly responsive and meticulous in providing advice and reviewing contracts. The attention to detail they have shown through the risk workshop process and on an ongoing basis is exactly what has made them stand out as a risk management partner to Fresnel (Vitruvi). As our company expands, we know we can rely on Iridium to provide continuous support and help our company achieve its goals.

—Allan Schaefer, Director of Finance, Vitruvi Software

Iridium’s unique approach and in depth understanding for our business made for a thorough and seamless insurance placement. We can always rely on their guidance and exceptionally prompt responses. Iridium’s knowledge and strong service focus gives us confidence in knowing the job will get done right!

—Dave Hawkins, CA
Chief Executive Officer,
Groundforce geoDrilling Solutions Inc.

We selected Iridium as our insurance partner as they provided a unique business and risk management focus that was aligned with our vision. Their team performed a comprehensive assessment of our insurance requirements utilizing a risk-assessment approach. Not only were we impressed with their initial assessment, but their ongoing service level, engagement and commitment has demonstrated to us that they are a valuable business partner. I would strongly recommend Iridium as a risk management partner.

—Stuart W. Jaggard
Chief Financial Officer,
Painted Pony Energy Ltd.

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