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Our Latest Client Survey Results!

Each year we ask clients to complete a short survey to help us measure how satisfied they are with our services. To do this, Iridium uses the Net Promoter Score (NPS) system. NPS is a widely-used management tool that measures customer satisfaction and loyalty. Our recent 2017 survey netted a score of 97 which is our best result ever! We are very proud of our score as it exceeds that of some of the highest scoring companies in the world such as Vanguard Investments and Apple.

Want to learn about why our clients love us? Please contact us today.

Iridium’s energy industry knowledge, technical expertise, and meticulous attention to detail gives us the confidence that our exposures are properly managed. The people at Iridium are true risk management and insurance professionals and I would strongly recommend their services to any firm operating in our industry.

—Scott Kirker
Secretary and General Counsel,
Tourmaline Oil Corp.

We can always count on Iridium to be available at a moment’s notice. Whether it be to discuss a random insurance related topic, review a contract, or request documentation for board level meetings, they always deliver regardless of timing. Iridium has been great at bringing forward ideas, issues and solutions that have helped Perpetual build a better insurance program. They also introduced us to a new marketing strategy of building direct relationships with the underwriting community. Not only did it pay dividends at the time Iridium first became our broker, but it has continued to do so in subsequent renewals. Their professionalism, ability to speak on a technical level and refreshing style are all big reasons why our firms continue to do business.

—Jeffrey R. Green
Vice President,
Perpetual Energy Inc.

We engaged Iridium at the same time that we were completing a large asset acquisition and a corporate merger. In order to identify our exposures, the team at Iridium invested the time required to understand our existing business and the new acquisitions. In addition, they worked closely with our staff to compile the data requested by our insurance providers. Overall, I am extremely pleased with the exceptional level of service provided by Iridium and value them as a trusted business partner.

—Brent R, Bracken, CA
Sr. Vice President, Finance & CFO,
Caltex Resources Inc.

As we approached our first renewal with Iridium, I was extremely impressed by the team’s operational technical expertise in helping us construct an insurance program most suitable for our risks and their ability to clearly and concisely explain everything as we went through the process. The Iridium team were able to negotiate a fair price for Battle River, in a tough market, and was always quick to respond to any questions we had. Our first renewal went much smoother than I ever could have expected, and we really enjoyed working with them.

—Lance Dunn
Chief Financial Officer,
Battle River Energy Ltd.

We had previously dealt with larger brokers exclusively, but in the past few years we were unhappy with the level of service we were receiving. Iridium routinely takes the time to meet with us to carefully review and address our evolving exposures. Iridium’s employees are very experienced and are well versed at explaining coverage nuances at an operational, executive and board level, which gives us confidence that we have appropriate insurance protection. Their knowledge of the marketplace is impressive, ensuring that we receive the most competitive terms available. With Iridium we believe that we receive excellent value and great service.

—Max Lof, MBA, CFA
Chief Financial Officer,
Surge Energy Inc.

Through the last two companies I’ve been involved with, I have partnered with Iridium for the last 10+ years. They continue to impress me with their energy industry expertise and unique focus on managing the broad spectrum of enterprise risks that energy companies face. They currently provide Aureus with year-round prompt support and valuable risk advice integral to our fast-paced and geographically spread-out operations. Iridium has been a great advocate for Aureus in the insurance marketplace and has helped us navigate the challenges of our company’s growth, cost-effectively. They also routinely take time to meet and educate members of our team on insurance coverages and industry leading risk management practices. Aureus considers Iridium a valued risk management advisor and have integrated them into our team. We highly recommend them to any company.

—Ron Hozjan, VP Finance & CFO, Aureus Energy Services

We have an expectation at Enerplus for accuracy and timely service. We also require our Broker have legal & policy expertise and the technical resources to enable us to fully manage our portfolio of risk exposures. Iridium has not only delivered and exceeded our expectations in each category, they have also shown a commitment to my team and to our organization that goes far beyond the standard scope of services.

—Marley Drainville
Manager Risk Management,
Enerplus

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