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Our Latest Client Survey Results!

Each year we ask clients to complete a short survey to help us measure how satisfied they are with our services. To do this, Iridium uses the Net Promoter Score (NPS) system. NPS is a widely-used management tool that measures customer satisfaction and loyalty. Our recent 2017 survey netted a score of 97 which is our best result ever! We are very proud of our score as it exceeds that of some of the highest scoring companies in the world such as Vanguard Investments and Apple.

Want to learn about why our clients love us? Please contact us today.

Iridium’s knowledge of the international energy sector and our specific business strategy allows us to efficiently develop and continually manage our international operational risk profile. We can always count on the Iridium team to react promptly and professionally to any request, from minor insurance queries to exposure identification. Our experience with Iridium as a risk management partner has been positive and we look forward to our continuing working relationship in the future.

—Scott Budau CA
Chief Financial Officer,
Touchstone Exploration Inc.

The team at Iridium understands our business and works tirelessly to get us the best coverage possible at the best rates possible. We appreciate that they stay connected to Seven Generations Energy throughout the year and provide consistently excellent customer service. We are thrilled to have Iridium as a valued partner in risk management.

—Kevin Johnston, CA
Vice President, Accounting & Controller,
Seven Generations Energy Ltd.

Iridium provides us with the guidance we need to ensure we have the proper coverage for our business. Iridium goes beyond the traditional broker role enabling us to explore different and new avenues that helped identify and address our various risk exposures.

—Marcia Elaschuk, CMA
Controller,
Divestco Inc.

Iridium’s unique approach and in depth understanding for our business made for a thorough and seamless insurance placement. We can always rely on their guidance and exceptionally prompt responses. Iridium’s knowledge and strong service focus gives us confidence in knowing the job will get done right!

—Dave Hawkins, CA
Chief Executive Officer,
Groundforce geoDrilling Solutions Inc.

Over the many years that we have worked with Iridium they have continuously impressed us with their energy industry expertise, broad insurance market penetration and unfailing enthusiasm. We are particularly pleased with Iridium’s inventive attitude and strong relationships within the insurance industry which have resulted in the quick and above expected closure of several complex claims. Iridium has proven to be an important value adding partner to our organization and we look forward to a continued relationship in the future.

—Michael Makinson, CA
VP Finance & CFO,
Strathcona Resources Ltd.

We can always count on Iridium to be available at a moment’s notice. Whether it be to discuss a random insurance related topic, review a contract, or request documentation for board level meetings, they always deliver regardless of timing. Iridium has been great at bringing forward ideas, issues and solutions that have helped Perpetual build a better insurance program. They also introduced us to a new marketing strategy of building direct relationships with the underwriting community. Not only did it pay dividends at the time Iridium first became our broker, but it has continued to do so in subsequent renewals. Their professionalism, ability to speak on a technical level and refreshing style are all big reasons why our firms continue to do business.

—Jeffrey R. Green
Vice President,
Perpetual Energy Inc.

Pure is a company that has grown significantly both in size and complexity over the last 10 years and required a new perspective on its overall risk management approach. Through a detailed and in-depth review of our Company and our business, Iridium was quickly able to immediately add value to Pure by helping us develop and implement a comprehensive insurance program that ensured appropriate coverage on a cost effective basis. Our senior management has been very impressed with both the professionalism and responsiveness of the Iridium team as we have made the transition from our previous provider. We look forward to a strong and long term business partnership between Pure and Iridium as our business continues to grow.

—Geoffrey D. Krause, CA, CPA
Vice President and CFO,
Pure Technologies

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