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COVID-19 – A message from Iridium’s President & CEO

Iridium is here for our employees, our clients, and our community. We have built a Covid-19 action plan to help prevent the spread of this Global pandemic and to continue to provide the service our clients expect from our team.

To manage this risk, we are implementing the following operational changes until more updates from the Public Health Agency of Canada and Alberta Health Services are released:

Our employees will be working from home and they will continue providing the service our clients have come to know. Employees can be reached via email or phone during our standard business hours (8:00am-4:30pm, Monday to Friday).
Our office will not be open to the public. Please contact your service professional via telephone or email.
We are limiting all in-person meetings. If possible, we encourage meetings to be conducted via conference call or video call.
We have imposed the recommended 14-day self-isolation for any of our employees who have traveled outside the country, have been exposed to anyone diagnosed with COVID-19, or are experiencing any symptoms of the illness.
We encourage you to use Electronic Fund Transfers (EFTs) or bank wires for any account/premium payments due to potential mailing/receiving disruptions.
Our employees have been educated on safe hygiene practices both in and outside of our business.

By taking these precautions we hope to do our part in helping contain the spread of COVID-19 and protect the vulnerable and high-risk individuals within our community.

We are assessing new information on a daily basis. We believe Iridium and Navacord are well-prepared to manage through this pandemic and we remain confident in our ability to continue to support our valued clients.

Pandemics like Coronavirus do not represent traditional business risks, but regardless of this, many Canadian businesses will feel the impact of COVID-19 both directly and indirectly.

We recognize this is a unique situation and encourage everyone to approach it with sensitivity, understanding, and respect.

We are very pleased with the expertise and service that we receive from Iridium. We take comfort that our representatives at Iridium have a current understanding of market conditions and combined with the investment they make in understanding our business and risks, we are highly confident that we are getting the best coverage and competitive premiums. The people at Iridium are very attentive and responsive to our needs. I would highly recommend them to anyone.

—C. Dean Setoguchi
Vice President & CFO,
Keyera Corp.

We can always count on Iridium to be available at a moment’s notice. Whether it be to discuss a random insurance related topic, review a contract, or request documentation for board level meetings, they always deliver regardless of timing. Iridium has been great at bringing forward ideas, issues and solutions that have helped Perpetual build a better insurance program. They also introduced us to a new marketing strategy of building direct relationships with the underwriting community. Not only did it pay dividends at the time Iridium first became our broker, but it has continued to do so in subsequent renewals. Their professionalism, ability to speak on a technical level and refreshing style are all big reasons why our firms continue to do business.

—Jeffrey R. Green
Vice President,
Perpetual Energy Inc.

We had previously dealt with larger brokers exclusively, but in the past few years we were unhappy with the level of service we were receiving. Iridium routinely takes the time to meet with us to carefully review and address our evolving exposures. Iridium’s employees are very experienced and are well versed at explaining coverage nuances at an operational, executive and board level, which gives us confidence that we have appropriate insurance protection. Their knowledge of the marketplace is impressive, ensuring that we receive the most competitive terms available. With Iridium we believe that we receive excellent value and great service.

—Max Lof, MBA, CFA
Chief Financial Officer,
Surge Energy Inc.

Manufacturing and installing infrastructure in the crypto industry has led to some interesting challenges. With Iridium Risk Services by our side, The Crypto Can Man has mitigated risks for our core business, and further, Iridium has helped the company navigate the growth of new ventures. The expertise and International industry awareness of the Iridium team has enabled The Crypto Can Man to expand internationally while identifying and controlling risk with an informed methodology. Iridium’s expertise and wide market view of the crypto industry is second to none.

Working in lockstep with Iridium provides the comfort and assurance necessary to enable sustainable growth in the crypto industry.

—David Billay, Chief Executive Officer, The Crypto Can Man Ltd.

Since partnering with Iridium Risk Services, we have benefited greatly from their knowledge and enthusiasm to build an insurance program that addresses the unique exposures in our industry. The team at Iridium has been incredibly responsive and meticulous in providing advice and reviewing contracts. The attention to detail they have shown through the risk workshop process and on an ongoing basis is exactly what has made them stand out as a risk management partner to Fresnel (Vitruvi). As our company expands, we know we can rely on Iridium to provide continuous support and help our company achieve its goals.

—Allan Schaefer, Director of Finance, Vitruvi Software

Pure is a company that has grown significantly both in size and complexity over the last 10 years and required a new perspective on its overall risk management approach. Through a detailed and in-depth review of our Company and our business, Iridium was quickly able to immediately add value to Pure by helping us develop and implement a comprehensive insurance program that ensured appropriate coverage on a cost effective basis. Our senior management has been very impressed with both the professionalism and responsiveness of the Iridium team as we have made the transition from our previous provider. We look forward to a strong and long term business partnership between Pure and Iridium as our business continues to grow.

—Geoffrey D. Krause, CA, CPA
Vice President and CFO,
Pure Technologies

We engaged Iridium at the same time that we were completing a large asset acquisition and a corporate merger. In order to identify our exposures, the team at Iridium invested the time required to understand our existing business and the new acquisitions. In addition, they worked closely with our staff to compile the data requested by our insurance providers. Overall, I am extremely pleased with the exceptional level of service provided by Iridium and value them as a trusted business partner.

—Brent R, Bracken, CA
Sr. Vice President, Finance & CFO,
Caltex Resources Inc.

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